New Saturday Hours 8:00am-4:00pm

Thursday, May 21, 2015

Whoops! We Can Fix That.

Smartphones and tablets are everywhere these days.  The odds are you probably have one too and you may even be reading this on one of those devices right now.  They've become so common that many of us rely on them to the point of dependence.  The problem is, according to an ABC News report, nearly 1 out of 3 iPhones will get damaged in the next 12 months.  The same report says that 1 out of 10 users are using a phone with a cracked screen right now.

While it's expensive to replace a broken device, there are a lot of repairs that can make your phone or tablet like new again at a fraction of the cost of replacing the device.  iTech has trained technicians that can do just that, here are just some of the repairs that can be done, in many cases the same day:

  • Replace cracked screens
  • Broken home buttons fixed
  • Bad ear speakers replaced
  • Batteries replaced
Don't go another day trying to make your broken phone go.  Bring it in, we can fix that!

If you have any questions about repairs, or if you'd like a quote for a repair you can reach us at (319)656-1234!

Tuesday, May 12, 2015

My cell phone doesn't hold a charge like it used to!

If you find yourself thinking that your cell phone battery doesn't hold a charge like it used to, you're probably right.

Cell phone batteries in today's phones can lose their capacity to hold a charge by as much as 20% after 300-400 cycles.  What's a cycle you may ask?  A cycle is the equivalent of using 100% of the battery.  For example, let's say you wake up on a Monday and your phone is at 100% because you charged it overnight.  You go through your day and you look down and you're at 40% (if this is you at noon, you're not alone either but that's a story for another day).  If you charge it back up, the next time you use 40% of it's capacity you've used up 1 cycle.  60% usage on day one plus 40% usage on day two equals one cycle.

Fortunately, there is a solution.  iTech has trained device technicians that can install a new battery into your old phone and give it a new life for as little as $39.99.

Thursday, April 16, 2015

Tips To Avoid Malware And Viruses

Contributed to, in part, by MS A+ Certified Technician Kendall Sinn

In addition to providing computer maintenance to many local businesses, our Microsoft A+ certified computer tech, Kendall, provides first class personal computer maintenance as well as PC cleaning services.  Often times, Kendall is asked, "How exactly did my computer get infected?  I have an anti-virus program, doesn't it work?"  The answer is often times fairly simple and problems easy to avoid. 

A large percentage of computer malware and/or viruses are packaged with otherwise safe or trusted programs.  This can even be the case when downloading programs from well known download sites.  Kendall recommends that you always pay attention to the auto-installers that are common when downloading and installing software.  Look for check boxes that may be pre-checked so that by default you are giving permission to install other programs and software that you had no intention of downloading.  It's also a good idea to perform a custom or advanced install because oftentimes the download provider has "other" software bundled in and you'd never know until you start seeing strange new icons or your computer begins to behave differently.  By going through the custom or advanced installation, you can weed out the unwanted programs, if they're there.

Another trap, that Kendall says can be easy to avoid is offers through email.  Often times referred to as spam but when done well by the perpetrator is well disguised as a legitimate offer.  Watch out for misspelled names, zeros being used in place of the letter "o", extra letters in a name, any offer that says your computer is infected follow this link to clean it, etc.  In general, avoid opening unsolicited emails.

Lastly, it's always a good idea to back up your important files.  If worst comes to worst and your computer does get a virus, if you don't have your files backed up, they could be lost...forever.  For a simple solution to back up your files, check out KCTC's service to do just that.  

We hope that by following these simple tips you can avoid having computer problems in the future but if you do find your computer is running slow or you're always having to fight unwanted pop-ups give Kendall a call at (319) 656-8324.

Tuesday, March 24, 2015

What to do with old electronics?

If you've ever wondered what you should do with old electronics that you're no longer using, we have the answer.  First, let's see why disposing of electronics properly or why recycling them is so important.

There is a lot that goes into making consumer electronics and much of that material is harmful to our environment.  It's important that we don't just throw away old equipment with regular household waste because of the many harmful effects they can have over time.  Some of the harmful materials that are commonly found in today's electronics are:  chlorinated solvents, flame retardents, heavy metals (lead & mercury), plastics, and more.  In fact, it's estimated that approximately 40% of the heavy metals found in landfills today, come from electronics disposal.  That's a lot of lead and mercury.

What you can do to help.

  1. Don't throw electronics in with household trash.
  2. Donate for reuse, if possible.
  3. Find an e-cycler near you.
  4. Bring it in to iTech-Kalona.
If you are not able to find a way to safely get rid of your old electronics, iTech in Kalona will gladly make sure they don't just end up in our landfills.  Through iTech's e-cycling program, we accept all old electronics, whether small or large, for a nominal fee depending on the size and quantity.  Stop by or call us today, (319) 656-1234, if you have any questions or want to dispose of your old electronics.

Friday, February 13, 2015

Phishing/Scam Alert

Our friends at the Washington Chamber passed along some information that we want to also share with you.

WATCH: There are a couple other scam/phishing alerts to take note of. 

1) If you receive a friend request on Facebook from someone that you are already friends with, chances are that their account had been phished and the hacker is pushing the invites out to people on their friends list. A clue could be that their names are spelled a little differently (an extra 'n' or something). Delete the friend request and any private messages they send. Then change your Facebook password. 

2) Calls are being made claiming to be with Microsoft, if you are unsure, hang up and call Microsoft at  1-800-426-9400 and for more information click here.